I can't login, can you help?
Anders
Sep-25th, 2017 0:14

When signing up you were sent a unique username & password combination via email. 

Please keep that email for future reference. 

Your login is valid for as long as your subscription lasts. 

Website access will not be denied after your subscription period has ended, however you will have limited access to our content.

 

The easiest way to 100% enter your login information correctly is to COPY & PASTE it from the email to Notepad or any another text editor. 

Make sure there are no leading or trailing spaces or tabs then copy and paste it from there into the login page. 

Check the 'Remember me' box if you are using your own computer and not a shared one.

 

If you have lost your password, you can have a reminder sent to your email here.

If you're sure you are entering the correct username and password combination and are still denied, here are a few things to try:

 

- Use a different browser.

- Disable any browser extensions that manipulate script code, such as 'noscript' or 'ghostery' 

- Empty your browsers cache 

- Reboot your router/DSL modem

 

Please note that you may not share your username and password with 3rd parties. If you do, your access will be blocked automatically.

If you still have problems logging in and believe this to be in error, please file a ticket here

Our support department will get right back to you.

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